The ITIL Toolkit Open Source
ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management. ITIL s terminology separates CM. Configuration Management from Change Management and Deployment etc. This typically differs from the more holistic definition that exists within the software community.
Initially developed only for the need of IT projects, the latest version, PRINCE2, is designed for all types of management projects. Early consumers have paid dearly to get in early on the technology and ROI can be difficult to solidify on investment. The ITIL Toolkit Open Source Prince2 describes procedures to coordinate people and activities in a project, how to design and supervise the project, and what to do if the project has to be adjusted if it doesn t develop as planned.
The recovery plan should detail the instructions and procedures to recover or continue the operation of systems, infrastructure, services, or facilities. Part of ITIL is maintaining a CMDB (Configuration Management Database).
The discipline is not concerned with the details of how to use a particular vendor’s product, or necessarily with the technical details of the systems under management.