Change Management ITIL
ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management. Although ITIL was originally defined in the UK, ITIL is becoming the defacto global standard for ITSM and has strong support in the US, Europe, Asia and Australia.
Proper software and hardware control ensures the availability of licensed, tested, and version-certified software and hardware, which will function as intended when introduced into the existing infrastructure. The next stage should be planned and the overall project plan, risk log and business case amended as necessary. Change Management ITIL It is essential that organisations are consistent in ensuring that appropriate IT Service Continuity plans have been made to support the business and its continuity requirements.
Help Desk: manage, co-ordinate and resolve incidents as quickly as possible. Resilience: A measure of freedom from operational failure and a method of keeping services reliable.
IT Service Management in the broader sense overlaps with the discipline of IT portfolio management, especially in the area of IT planning and financial control.