ITIL Training

A voluntary registry of ITIL-certified practitioners is operated by the ITIL Certification Register. The goal of ‘Problem Management’ is to resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related […]

To assist with the implementation of ITIL practices a further book was published providing guidance on implementation (mainly of Service Management): ITIL, otherwise known as IT Infrastructure Library,is a concept that has revolutionized IT departments around the world.Call Centre: main emphasis on professionally handling large call volumes of telephone-based transactions. There is always risk associated […]

The fundamental purpose of Configuration Management is to establish and maintain the integrity and control of software and hardware products (e.g. servers, source code, patches, documents, CPU s etc) throughout a project s life cycle. ITIL is published in a series of books, each of which cover an IT management topic.By following this best practice, […]

The IT Service Delivery group supports the planning and delivery of IT services and consists of Service Level, Availability, Capacity, IT Service Continuity and Financial Management processes. The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical […]

It includes the necessary combination of Business (and overall IS) strategy, with technical design and architecture. Smaller organizations that cannot justify a full ITIL program and materials can gain insight into ITIL from a review of the Microsoft Operations Framework which is based on ITIL but defines a more limited implementation.It would be wrong to […]

It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing. ITIL exponents, citing ITIL’s stated intention to be non-prescriptive, are expecting that organizations will have to engage ITIL processes with their existing overall process model.The […]