The IT Infrastructure Library originated as a collection of books each covering a specific practice within IT Service Management. ITIL is published in a series of books, each of which cover an IT management topic.The negative aspect is that many of the essential elements of PRINCE2 can be omitted sometimes resulting in a PINO project […]
ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT). Although developed during the 1980s, ITIL […]
Accusations that many ITIL advocates think ITIL is “a holistic, all-encompassing framework for IT governance” are sometimes heard. ITIL Small-Scale Implementation provides an approach to the implementation of the ITIL framework for those with smaller IT units or departments.ITIL: Service Continuity Management ProcessOh the disaster, the sudden unexpected disaster. The Problem Control Process aims to […]
Many ITIL-certified consultants and trainers have set up business for themsleves to assist companies to implement these best practices. Software asset management (SAM) is the practice of integrating people, processes and technology to allow software licenses and usage to be systematically tracked, evaluated and managed.The most current revision of PRINCE2 was released in 2005 by […]
The IT Infrastructure Library originated as a collection of books each covering a specific practice within IT Service Management. In a 2004 survey designed by Noel Bruton (author of ‘How to Manage the IT Helpdesk’ and ‘Managing the IT Services Process’), ITIL adopting organizations were asked to relate their actual experiences in having implemented ITIL.Configuration […]
In a 2004 survey designed by Noel Bruton (author of ‘How to Manage the IT Helpdesk’ and ‘Managing the IT Services Process’), ITIL adopting organizations were asked to relate their actual experiences in having implemented ITIL. Accusations that many ITIL advocates think ITIL is “a holistic, all-encompassing framework for IT governance” are sometimes heard.PRINCE2 advocates […]
The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure. The ITIL-process Security Management describes the structured fitting of information security […]
The ITIL discipline - Planning To Implement Service Management attempts to provide practitioners with a framework for the alignment of business needs and IT provision requirements. The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security […]
The ITIL framework doesn’t outline specific steps that businesses must follow, but it shares with IT professionals best practices that they can customize to their organizations. The IT Infrastructure Library came into being in the early 1990s as the result of an effort by the UK government to document the best IT practices within its […]
The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure. Configuration management, when used strictly for software development, is called Software […]
